Clarity Resources

• Page of Clarity™ - See our perspectives on some of the tough issues faced by our clients. We’d love to hear your comments!
  • Getting Back to Hockey Sticks- NEW!
  • In the Eyes of the Beholder
  • Winning through Value Alignment
  • Fighting Commoditization via the Customer Journey
  • Getting Clarity by Asking the Right Questions - your guide to market-focused questioning

Cool Articles

• Day-in-the-Life-of-a-Customer (DILO)
• Value Delivery Systems
• The 3 D’s of Customer Experience